Payments and receipts
Paddle is the Merchant of Record. For a duplicate charge, payment failure, invoice, tax, or receipt question, have your transaction ID and checkout email ready.
Paddle buyer support ↗Product and purchase support
Email us for product or purchase support. We usually acknowledge requests within two business days.
Missing license email
Check spam and quarantine folders first. Email us from the checkout address with the Paddle transaction ID; after verification, we can resend the original license file.
Request redelivery ↗Install and diagnose
Install the email attachment, then inspect local status. Keep the original file backed up.
kticket license install ./license.ktlicense
kticket license status
kticket license inspect ./license.ktlicenseHardware replacement
For a genuine one-for-one replacement, send the transaction ID, old Machine ID, new Machine ID, and a short explanation. The old license must stop being used.
Request replacement ↗Refund requests
Contact us about duplicate charges, non-delivery, or product defects. Applicable law and Paddle rules govern refund exceptions.
Read refund policy ↗Product documentation
Installation, TUI, CLI, accounts, troubleshooting, and license guides.
Open documentation ↗What to include
- 01Order detailsPaddle transaction ID and checkout email. Never send card details.
- 02Environmentkticket version, operating system, architecture, and Kubernetes version.
- 03Error detailsCommand, complete error text, and expected outcome—with tokens and kubeconfigs removed.
- 04Machine ID when relevantMachine IDs are pseudonymous but stable. Do not send raw serial numbers or firmware UUIDs.
Email support@kticket.dev with “Security report” in the subject. Do not include live Kubernetes tokens, private keys, kubeconfig files, or signing secrets.